Why CCaaS and Why Eleveo. 5 Reasons.

1. Today’s contact centers tend to support increasingly complicated customer interactions, and their agents are doing it over multiple channels, adding to the cost and complexity of operations.

2. Even as their mandate expands, contact centers are expected to do more with less, so they’re always seeking ways to reduce direct and operational costs and increase efficiency.

3. As a result, many are moving to, or are considering, a move to cloud or hybrid environment. Commercial contact centers are no different from their larger enterprise counterparts in that sense.

4. The benefits of Contact Center as a Service (CCaaS) are universal — reduced complexity, lower total cost of ownership, increased scalability and enhanced flexibility.

5. Eleveo’s version of Contact Center as a Service (CCaaS) deployment model offers commercial contact centers the ability to access all the advanced contact center technology they need while reducing IT, integration, and support costs. Beyond that, we’ll be able to provide our customers with fast and easy ‘hands-off’ deployments of new features, functions and channels as we move deeper into 2022.