ElevēoAutomated Data Analytics: A Must-Have for Commercial Contact CentersData is the new oil. Analytics refines it, transforming a raw material into actionable intelligence.3 min read·Feb 17, 2022----
Elevēo2021: A Dog Year in the Life of Contact CentersIf the past year proved anything, it’s that necessity isn’t just the mother of invention; it’s also rocket fuel for evolution. 2021…4 min read·Feb 2, 2022----
ElevēoWhy CCaaS and Why Eleveo. 5 Reasons.1. Today’s contact centers tend to support increasingly complicated customer interactions, and their agents are doing it over multiple…1 min read·Jan 12, 2022----
Elevēo10 Quality Assurance Best PracticesContact centers are handling more customer interactions — and more complex interactions — than they ever have, and that trend promises to…4 min read·Jan 3, 2022----
ElevēoMaximizing Your Contact Center Agent’s TimeEnsuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized…4 min read·Dec 21, 2021----
ElevēoDoes Your WFO Provider View Implementation as a Process or a Project? The Answer Matters.The two approaches operate under distinctly different sets of ground rules signalling a solution provider’s degree of implementation…4 min read·Oct 21, 2021----
ElevēoElevēo Receives 2021 Contact Center Technology Award from CUSTOMER MagazineElevēo Schedule Adherence honored for improving customer service technology and improving the customer experience3 min read·Sep 22, 2021----
ElevēoTurning Inward — Focusing On the Employee ExperienceIn a full-employment economy or one wracked by Covid, where staying home pays more than a lower-wage job, the employee experience is key…4 min read·Jun 15, 2021----
ElevēoSchedule Adherence: Accounting for Human Nature and the Nature of Contact CentersYour schedule can’t assume agents are robots and contact centers are assembly lines. The real world will disrupt the plan; the question is…4 min read·May 21, 2021----
ElevēoLeveraging Advanced Speech Analytics — The Only Limit is Your ImaginationIt isn’t new technology, but many commercial contact centers are just starting to consider Automated Speech Analytics’ benefits.4 min read·Mar 25, 2021----
