Automated Data Analytics: A Must-Have for Commercial Contact CentersData is the new oil. Analytics refines it, transforming a raw material into actionable intelligence.Feb 17, 2022Feb 17, 2022
2021: A Dog Year in the Life of Contact CentersIf the past year proved anything, it’s that necessity isn’t just the mother of invention; it’s also rocket fuel for evolution. 2021…Feb 2, 2022Feb 2, 2022
Why CCaaS and Why Eleveo. 5 Reasons.1. Today’s contact centers tend to support increasingly complicated customer interactions, and their agents are doing it over multiple…Jan 12, 2022Jan 12, 2022
10 Quality Assurance Best PracticesContact centers are handling more customer interactions — and more complex interactions — than they ever have, and that trend promises to…Jan 3, 2022Jan 3, 2022
Maximizing Your Contact Center Agent’s TimeEnsuring your agents’ time on the clock is time well-spent starts with forecasting, scheduling, quality management and individualized…Dec 21, 2021Dec 21, 2021
Does Your WFO Provider View Implementation as a Process or a Project? The Answer Matters.The two approaches operate under distinctly different sets of ground rules signalling a solution provider’s degree of implementation…Oct 21, 2021Oct 21, 2021
Elevēo Receives 2021 Contact Center Technology Award from CUSTOMER MagazineElevēo Schedule Adherence honored for improving customer service technology and improving the customer experienceSep 22, 2021Sep 22, 2021
Turning Inward — Focusing On the Employee ExperienceIn a full-employment economy or one wracked by Covid, where staying home pays more than a lower-wage job, the employee experience is key…Jun 15, 2021Jun 15, 2021
Schedule Adherence: Accounting for Human Nature and the Nature of Contact CentersYour schedule can’t assume agents are robots and contact centers are assembly lines. The real world will disrupt the plan; the question is…May 21, 2021May 21, 2021
Leveraging Advanced Speech Analytics — The Only Limit is Your ImaginationIt isn’t new technology, but many commercial contact centers are just starting to consider Automated Speech Analytics’ benefits.Mar 25, 2021Mar 25, 2021
